Delete your Lockout Sync account

Lockout Sync · FIBORB LLC

You can delete your account and its associated data at any time. Choose whichever of the three routes below suits you — they all end in the same place.

Delete it now

Sign in with your Lockout Sync account and it will be deleted immediately. This is permanent and cannot be undone.

Deleting your Lockout Sync account does not close any open positions and does not affect your accounts at your prop firm or broker. Those remain entirely yours and are untouched.

Or delete it in the app

Or ask us to do it

If you signed in with Google, have lost access to your account, or would simply rather we handled it — email us from the address on the account. Requests are actioned within 30 days, and usually the same day.

Only want the emails to stop?

Deleting the account is not the only option. If it is the product news you would rather be rid of, this switches it off and leaves everything else exactly as it is — your account, your connections and your plan are all untouched.

Account and security emails — sign-in codes, billing, a broker connection that has stopped responding — are separate and keep coming. They are not marketing, and there is no way to switch them off while the account is open.

What gets deleted

• Your account, name, email address and country
• Every broker connection you added, including the credentials stored for it
• Your journal and every note in it
• All active sessions, on every device
• Two-factor settings and any unused recovery codes
• Support tickets you have opened with us

What we keep, and why

• A record that this email address has used a free trial. It holds no personal profile data and exists only so the one-per-person free trial cannot be reset by deleting and re-registering.
• Your recorded acceptance of the Terms of Use — the record of what was agreed and when, kept where the law requires it.
• Billing and tax records, for as long as tax and accounting law requires. Card details are held by Stripe and were never stored by us.

If you pay for a plan

Deleting your account stops your subscription from renewing. The time you have already paid for runs to the end of the current period, and if you sign up again with the same email before then, the subscription carries on. When the period ends, the card on file at Stripe is removed. Signing up again brings back only the subscription — your account's data stays deleted.

Questions

Email support@masterlockoutsync.com and a person will answer.